Frequently asked questions

Pick the product, choose your size, add it to the cart and go to checkout. You can pay by card, PayPal, Apple Pay, Google Pay, Shop Pay or any other method shown at checkout for your country. You will receive a confirmation email right away.

Yes. Our checkout runs on Shopify and your card details always travel encrypted. We never see or store them.

You get a confirmation email with your order number within minutes. If it does not arrive, check your spam folder or write to info@nakamasclothing.com.

Write to us as soon as possible with your order number. If it has not been processed yet (we process in 1 to 2 business days) we can change the size or cancel it. If it has already shipped, you can still exchange or return it once it arrives (see Returns below).

By email at info@nakamasclothing.com or through our contact page. We do not have a phone line: a real person reads every message and replies within 24h on working days.

We use it to process and ship your order, look after you, keep payments safe and, if you agree, send you news and show you ads that fit what you like. You can stop us sharing it for ads in your privacy choices, and ask us to see, correct or delete your data at any time by writing to info@nakamasclothing.com. Everything is explained in our privacy policy.

We ship from Spain to Europe and the rest of the world, and every order has tracking. If your country does not appear at checkout, write to us and we will look into it.

We process orders in 1 to 2 business days. Then:

• Spain: 2 to 5 business days.
• Europe: 7 to 15 business days.
• International: 10 to 20 business days.

Some items are made to order and may take a little longer.

• Spain: 4,90 €, free over 75 €.
• Europe and rest of the world: 8,90 €, free over 150 €.

On international orders, customs duties or import taxes may apply depending on the country. They are paid by the customer and are not included in shipping. If you shop in another currency, amounts are shown converted at today's rate and the exact figure is confirmed at checkout. All the details are in our shipping policy.

Every shipment includes a tracking number. You receive it by email as soon as the parcel leaves. If it is late beyond the estimate, contact the courier or write to us and we will chase it.

Yes, within 15 days of receiving your order, without giving a reason. The item must be unused and in its original condition, with its tags and original packaging, and you will need your receipt or order confirmation.

Write to us first at info@nakamasclothing.com with your order number: returns sent without our approval are not accepted. Once we approve it, send it to our warehouse with a tracked service. Return shipping is paid by you, unless the item arrived damaged or defective: in that case we cover it. The address and all the details are in our refund policy.

Yes. Write to us with your order number and the size you want. If you are within the 15 days, the item is unused with its tags on and we have your new size in stock, we approve the exchange and send you a secure payment link for the shipping:

• Spain, you send it back: you post the item to us and we ship your new size for 4,90 €.
• Spain, we collect it: a courier picks it up at your door and we ship your new size, 9,90 € for both.
• Outside Spain: you post the item to us and we ship your new size for 8,90 €.

As soon as the item reaches our warehouse and we have checked it, we ship your new size with its tracking number.

We let you know and you choose: wait until it is back, or return the item for a refund. If you would rather have a different design, return the original and place a new order once we have approved the return.

If we sent you the wrong size, write to us straight away with your order number and we will sort it out.

Once we receive and check your return, we confirm whether the refund is approved. If it is, the money goes back to your original payment method within 10 business days. Your bank may need a few extra days. If 15 business days have passed since approval, write to us.

Your refund always goes back to your original payment method once we have received and checked your return. Return shipping is paid by you, unless the item arrived damaged or defective: in that case we cover it. Write to us before sending anything and we will tell you exactly what it covers. If the item arrived faulty, damaged or not what you ordered, tell us straight away and we will give you a solution.

Sorry about that. Check your order when it arrives and, if something is faulty, damaged or not what you ordered, send us a photo and your order number straight away at info@nakamasclothing.com. We will look into it and give you a solution. If it has to come back to us, we cover the return shipping.

Our T-shirts and hoodies are unisex. T-shirts go from S to XXL and hoodies from S to 3XL.

• T-shirts: roomy, not tight. Take your usual size.
• Hoodies: a bit slimmer. If you are between two sizes, go one up.
• Already have one of our T-shirts? In S or M, take the same size in the hoodie. In L, XL or XXL, go one size up (a T-shirt XXL means a hoodie 3XL).

See the size guide for every measurement in centimetres and inches, taken with the garment laid flat. Still not sure? Tell us your usual size and we will help you choose.

No, and that is the point. Every design is original artwork by Comic Pau inspired by the series, cartoons and games we grew up with. Nakama is a registered trademark in Europe.

We restock as fast as we can. If a design is not coming back we remove it from the site. Join the newsletter to hear about restocks first.

100% cotton, with a weight of 180 g/m² (white T-shirts: 170 g/m²). They are unisex with a classic fit, a seamless twin-needle collar and taped neck and shoulders.

80% cotton and 20% polyester, in brushed fleece of approx. 280 g/m². They are unisex, with a kangaroo pocket, 2x1 ribbed cuffs and hem and a drawcord in the same colour.

No. T-shirts are always 100% cotton and hoodies are always 80% cotton and 20% polyester, whatever the colour. The only difference is the weight of white T-shirts: 170 g/m² instead of 180 g/m².

To keep the print looking good for longer:

• Wash it inside out, in cold water or at 30 °C max, on a gentle cycle with similar colours.
• Use a mild detergent, no bleach, and go easy on the fabric softener.
• No tumble dryer: dry it flat or hanging, in the shade.
• Iron it inside out at a low or medium temperature, never directly on the print.
• Do not dry clean.

We would love that. Shops and businesses from anywhere in the world can apply for a seller account on our wholesale page. Any questions before you apply? Send them through the form on that page.